ResMed authorized exclusive distributor and Service Centre in Hong Kong

A: Our opening hour is from 10:00 to 18:30 on Monday to Friday, 12:00 to 16:00 on Saturday. We close on Sunday and Public Holidays. Lunchtime: Tsim Sha Tsui Mon – Fri: 12:30pm – 1:30pm Causeway Bay 1:30pm – 2:30pm

A: Appointment is not required. You are welcome to visit Care For You’s showroom anytime during opening hour. Please kindly be noted that the whole process including professional explanation and mask fitting may take around 1 hour.

A: Yes. Doctor prescription and/or sleep test report is required for purchasing CPAP device.

A: Care For You would like to provide the best and the most professional service to all customers especially mask fitting. We recommend patients can visit us in person if possible.

A: Please find the below details:

1. If purchase CPAP device:
   • It will depend on specific cases or situation
2. If purchase masks & accessories:
   • Care For You will provide delivery service by courier after settle the payment of mask & accessories. The shipment method is freight collect that customers need to afford all the charges for the delivery service which charged by courier.

A: Yes, ResMed CPAP device is safe to carry on board. However, if you wish to use it in-flight, please inform and ask for details from the airlines. If necessary, we can provide a Travel Compliance Letter of ResMed.

A: Care For You will provide ONE free overnight oximetry test to customers who are within warranty or renewed warranty. If not, it will be charged HKD$600 per test.

*Please kindly make an advance appointment before at least a week and come to our showroom to pick up the oximetry device on that date.*

A: Yes. However test fee (HKD$600) will be charged. Please be noted that the charge will be refunded as a deduction when/if the patient purchase any CPAP devices from us within trial period.

A: Sorry, since the pressure is set according to doctor’s prescription, we cannot adjust it for you.
If you are feeling uncomfortable of the pressure, please consult your doctor again and provide us the latest doctor’s prescription in order to make any adjustments of pressure.

A:

1. Get a referral letter from your family doctor/ hospital. Or you want to check it on your own.
2. Kindly give us a call by stating that where you are referred from.
3. Our customer service team will help you arrange a date at your convenience.
4. Our technician will contact you on the appointment date

A:

1. Patient is advised to discontinue taking any medications, avoid alcohol and strenuous exercise the day before the sleep analysis is performed.
2. Patient is advised to have loose loungewear to facilitate the sleep study.
3. Patient is advised to have a shower before the sleep study and avoid putting on lotion or spray.
4. For men: Please shave first. (Except beard and moustache)
5. For women: Please remove nail polish and do not wear any make-up.
6. Clear explanation of the content of sleep test would be given to the patient.
7. All the devices would be checked by our technician before conducting the test.
8. Once all the channels and devices are set up, final check will be given by technician to ensure the signal quality.
9. The name card of our technician would be provided to the patient for further enquiries.
10. No tips and present from patient would be accepted by all our staff.

A:

1. Electroencephalogram (EEG) – Check the sleep stage of patient
2. Electrocardiogram (ECG) – Check the heart status of patient
3. Electromyogram (EMG) – Check the sleep stage of patient
4. Electrooculogram (EOG) – Check the sleep stage of patient
5. Snoring – Check the sound level and number of episode of snore.
6. Oronasal Flow – Check the air flow of patient (whether there is apnoea or not)
7. Respiratory Effort – Check the breathing effort from thorax and abdomen of patient.
8. Limb Movement – Check the limb movement of patient.
9. Sleep Position – Check the sleeping position of patient.
10. Oxygen Saturation – Check the degree of desaturation of oxygen in patient’s blood.

A: Payment can be made by diverse methods including:

1. Pay at 7-Eleven Store:
   Use the “QR code” printed on individual invoice to pay at 7-Eleven. We will send out receipt after confirmed by the 7-Eleven. Please keep your 7-Eleven receipt.
2. Autopay:
   Please contact us to get the autopay application form.
3. By Post:
   Please make crossed cheque payable to “Care For You Company Limited”, write down the invoice no. and user’s name on the back of the cheque.
4. By Bank Transfer:
   Please make payment to Hang Seng Bank Account: 228-705737-001. Please write user’s name on the bank-in slip and mail or fax (2366-4546) to our office, or call us at 2366-0707 to provide the transfer details.
5. In Person:
   Please come to our office & pay by cash or credit card.  Our office hours:

Monday to Friday:                   9:30 a.m. to 6:00 p.m.

Saturday:                                11:00 a.m. to 3:00 p.m.

Sunday & Public holidays:      Close

Limited warranty

Care For You Limited Company (hereafter ‘Care For You’) which is the sole Authorized Service Centre for All ResMed ranges of Products in Hong Kong. Care For You warrants that your ResMed product shall be free from defects in material and workmanship from the date of purchase for the period specified below.

This warranty is only available to the initial consumer. It is not transferable.
If the product fails under conditions of normal use, Care For You will repair or replace, at its option, the defective product or any of its components.

This limited ResMed Authorized Service Centre’s warranty does not cover:

a)     any damage caused as a result of improper use, abuse, modification or alteration of the product;

b)    repairs carried out by any service organisation that has not been expressly authorised by ResMed to perform such repairs;

c)    any damage or contamination due to cigarette, pipe, cigar or other smoke;

and d)    any damage caused by water being spilled on or into an electronic device.

Warranty is void on product sold, or resold, outside the region of original purchase.

Warranty claims on defective product must be made by the initial consumer at the point of purchase.

This warranty replaces all other expressed or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. Some regions or states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

ResMed shall not be responsible for any incidental or consequential damages claimed to have resulted from the sale, installation or use of any ResMed product. Some regions or states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary form region to region. For further information on your warranty rights, contact your local ResMed dealer (Care For You Company Limited) or ResMed office.

A. Within warranty period will include the below followings:

1. This warranty includes inspection, repair & parts charge
2. Free substitute machine will lend to the customer temporarily during repairing period
3. This warranty does not include abuse, damage caused by improper use.
4. One overnight oximetry test will be offered (Only for purchasing flow generator)

A: Within warranty, you are welcome to take your CPAP device to our showroom anytime during office hour.

A: Customers are required to pay a HKD$400 inspection fee to have a detailed check of device. It may take around 1 week for inspecting.

Our technicians will soon call you once the inspection is done and will quote a specific charge PLUS a HKD$500 repair fee regarding to the damaged parts.
Please be noted that, our technicians will continue the repair process only if customers AGREE to the charge.

* If customers would like to renew the expired warranty, customers have to pay a HKD$400 inspection fee and wait for the renew permission by our technicians.

A: Please contact us to request the renewal of your warranty. This renewed warranty period is 1 year and the price is HKD$1500 for CPAP and HKD$2000 for Auto CPAP.

A: Within the renewed warranty will include the below followings:

1. One year free of charge inspection & maintenance service. (excluding cost of parts, and should come to Care For You Company Limited by appointment)
2. 50% off for cost of maintenance parts
3. Free loaner unit during repairing period
4. One free of charge overnight oximetry test. (Should come to take and return the equipment to Care For You Company Limited by appointment)

A. If you experience difficulties in fitting your mask, please refer to your mask user guide for complete fitting instructions.Facial muscles change when we lie down and relax even further once we’re asleep, so it’s always best to fit the mask while you’re in your usual sleeping position.

A. As each individual adapts to their therapy differently, there may be various contributing factors requiring a personalised approach. You should discuss this with your local ResMed accredited outlet or your doctor.

A. It’s important not to over-tighten your mask. Doing so may be a sign that you have the wrong cushion size or an incorrectly adjusted forehead support. If you’re using a ResMed mask that has a MicroFit dial, it’s important to note that your clinician has set the dial at the optimal position and adjusting it significantly from that position may cause discomfort. If you experience difficulties in fitting your mask, please refer to your mask user guide for complete fitting instructions or discuss this with your local ResMed accredited outlet or your doctor.

Refer to the troubleshooting section in your mask user guide. Mask leak may indicate one of several things, including:

• incorrect adjustment
• incorrect assembly
• incorrect size
• your mask is worn out and needs replacement

A. Like any piece of clothing or accessory, your mask cushion becomes worn out over time. For optimal comfort replacing your mask regularly is important.

The life of a mask cushion depends on various factors such as how much you use it, the oils from your skin, and how often you clean it. We highly recommend inspecting your mask according to the cleaning and maintenance routine outlined in your mask user guide. The user guide supplied with your mask contains guidelines to help you inspect, assess and replace your supplies.

Check for small tears or pinholes and anything else that might cause a leak. Household pets (and children) have been known to damage cushions by playing with them, so it’s a good idea to keep your mask out of reach. Also, be sure not to leave your mask somewhere that receives direct sunlight during the day.

Because the timing and reasons for replacing your mask cushion greatly depends on your mask, it’s important to reference your mask user guide for specific details.

A. You may need to replace your headgear occasionally as it may become stretched or lose its elasticity, leading to over-tightening and discomfort. Taking good care of your mask headgear is an important step towards better therapy outcomes. Similar to your mask cushion, please refer to your mask user guide for specific guidelines on inspecting and replacing your headgear.

A. Yes. All ResMed mask replacement components can be purchased separately from Care For You Company Limited.

A. It’s important to choose a mask that’s comfortable, otherwise you may not use it regularly. Although you’ll be guided through this process by your ResMed accredited outlet, ResMed recommends trying on as many masks as you can or talking to other users.

A. A nasal pillows mask rests at the entrance of your nostrils, a nasal mask covers the nose and a full face mask covers the nose and mouth.
The mask type that best suits you depends greatly on personal needs and preferences. Some things that you may want to take into consideration are your facial anatomy, facial hair, whether or not you’re claustrophobic, etc. Each mask has its own benefits, and you should discuss these with Care For You Company Limited so you can try on various mask styles and decide which is best for you.

A. Yes. You should remember, though, that every mask has slightly different characteristics, so if you’re using an S9 AutoSet™ device, you’ll need to change the mask setting on the user menu when you switch mask types.

A. Probably – but if you’re using a non-ResMed APAP or CPAP device, you may want to check with Care For You Company Limited or your doctor to ensure it doesn’t compromise your sleep apnea therapy.

A. Your mask regularly comes into contact with natural oils from your skin and over time this can cause accelerated wear and tear on your mask, potentially compromising its seal and irritating your skin.

This is why we recommend cleaning your mask every day to make sure your equipment is working to its full potential.

Wash your mask in clean warm (around 30°C) soapy water, making sure you rinse all components thoroughly before allowing them to dry naturally. Make sure you do not soak the mask.

If you’re running short of time our mask wipes are a fast and easy cleaning option that can be used on any mask. Simply wipe out the mask and leave to dry naturally.